koin313 FAQ
When you open an account on koin313 and fund it for the first time, you follow a straightforward path: register with your email, upload your identity document for verification, choose a payment method, and begin your first session within hours. Most users' questions cluster around these core steps and the services available once verification is complete.
This FAQ answers the questions we hear most often: how account opening works, which payment methods we support (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), what game categories are available, how promotions work, and what to do if you need to adjust your account or contact support.
Most answers below cover the end-to-end user flow. If your question is about account security, personal data handling, or jurisdiction restrictions, please also see our Privacy Notice and Jurisdiction Noticewhich provide full context for how koin313 operates and what you should know before opening an account.
- Account and registrationhow to open an account, KYC verification, password recovery, and account preferences
- Payments and transactionsdeposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers (online payment, e-wallet, mobile banking, local payment)
- Games and promotionsgame categories, football markets, live-dealer tables, slots, esports, and how to use promotion codes
- Support and account carecontacting customer service, account security, and jurisdiction information
During registration, we ask for your email address, a secure password, and your mobile phone number. For KYC verification, we also request a photo of your government ID (such as a national identity card or passport). We use this information to verify your identity, protect your account from fraud, and ensure compliance with local regulations. Once verified, you can also update your profile with a display name and preferred language. We never ask for your password again after you set it, and we store all personal information encrypted on secure servers.
You can adjust your account preferences from the Settings menu inside koin313. Options include changing your email address, updating your language preference, managing push notifications, and configuring two-factor authentication for added security. If you wish to pause your account temporarily — for example, during Idul Fitri or if you need a break — contact our support team via the in-app chat, and we can temporarily restrict access to your account for a period you specify. To permanently close your account, you may also request this through customer support; we will process the closure and handle any remaining balance according to our standard procedures.
If you forget your password, click the "Forgot password?" link on the login screen. Enter your email address, and we will send a reset link to your inbox within a few minutes. Click the link, create a new password, and you will be able to log in immediately. If you do not receive the reset email, check your spam or junk folder. If you still cannot access your account after resetting your password, contact our support team, and we will help you regain access securely.
Payments and transactions
Yes, we support deposits and withdrawals via virtual accounts with all major Indonesian banks: online payment, e-wallet, mobile banking, and local payment. When you choose a bank transfer during deposit, koin313 generates a unique virtual account number linked to your profile. Transfer the desired amount from your personal bank account to this virtual account, and the funds will be added to your koin313 balance within 1–2 hours. For withdrawals, provide your registered bank account details once, and subsequent withdrawal requests are sent to that account. Processing typically takes 2–3 business days, though some banks confirm transfers faster during business hours.
Deposits via e-wallets are the fastest way to fund your koin313 account. Select local payment, online payment, or e-wallet on our deposit page, enter the amount you wish to deposit, and you will be redirected to the e-wallet app or browser. Confirm the transaction inside your e-wallet, and the funds transfer to koin313 immediately. No additional fees are charged by koin313 for e-wallet deposits. We also support mobile banking and local payment, which work identically. E-wallet deposits are typically confirmed within subject to verification, allowing you to start placing bets or entering live-dealer tables right away. If a deposit does not appear after subject to verification, contact our support team with your transaction reference number.
Yes, e-wallet (Quick Response Code Indonesian Standard) is supported on koin313. On the deposit page, select mobile banking and you will see a QR code generated for your deposit. Open any banking app that supports local payment payment (nearly all Indonesian banks support this), scan the code, and confirm the payment. The funds will be transferred to your koin313 account within minutes. online payment offers a unified payment gateway that works with your existing bank app, making it a convenient choice if you prefer not to use a separate e-wallet.
To withdraw funds, log into koin313, navigate to your account menu, and select "Withdraw." You can withdraw to any of our supported methods: e-wallets (e-wallet, mobile banking, local payment, online payment, e-wallet), mobile banking, or a bank account (local payment, online payment, e-wallet, mobile banking). Enter the withdrawal amount and select your preferred method. The first withdrawal requires you to verify your chosen method; subsequent withdrawals to the same account process faster. Most withdrawals are completed within 2–3 business days. You can track withdrawal status from your account history. If a withdrawal is delayed, contact our support team with your transaction ID.
Games and promotions
koin313 offers four main game categories. Football and tournaments cover Liga 1, Piala AFF, Champions League, Premier League, and other live events. Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and other games streamed from multi-camera studios with professional dealers. Slot games include popular titles such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments with game information and betting opportunities. Each category is accessible from the main menu on your phone or desktop, and you can browse odds and games without placing any bet.
If you receive a promotion code from our email, SMS, or social media, you can enter it in your account settings under "Promotions" or "Bonus Codes." Navigate to Account > Promotions, paste the code, and the system will validate and apply the offer if you meet the eligibility criteria. Some codes are limited to new players, while others are for existing users. If a code is invalid or expired, you will see an error message; codes cannot be reused. For questions about specific promotions or if you think a code should have been accepted, contact our support team.
Yes, koin313 displays game information for Liga 1 matches, including regular season games and playoff fixtures. Once you log in, navigate to the Sports menu and select Football. You will see the upcoming Liga 1 schedule with game information updated in real time. You can also access Piala Indonesia, Piala AFF, and international tournaments (Champions League, Premier League) from the same menu. Odds are available whether you have placed a deposit or not, allowing you to browse the market before committing to any position.
Live-dealer games on koin313 follow standard casino rules. Blackjack: aim to reach 21 without going over; the dealer plays to a fixed strategy. Roulette: predict where a spinning ball will land on the wheel. Baccarat: bet on the Player, Banker, or Tie; the hand closest to 9 wins. Dragon Tiger: compare two cards; the higher card wins. Each game is streamed live with a real dealer and real cards or equipment from a secure studio. Game rules are displayed in the lobby before you enter a table. If you are unfamiliar with a particular game, you can observe others playing before placing your own bets.
Support and account care
Our customer support team aims to respond to inquiries within 2–3 business hours. During public holidays such as Idul Fitri, Idul Adha, or Imlek, response times may be longer due to reduced staffing; we will provide an estimated reply time when you submit your query. For urgent account security issues, contact our support team immediately via the in-app chat. You can reach us Monday through Sunday. For non-urgent questions, email is also available, and we will respond within 24 hours on business days.
Yes, koin313 uses industry-standard encryption (TLS) for all data transmission between your device and our servers. Your password is never stored in plain text; we use secure hashing. Your payment information (bank account numbers, e-wallet details) is encrypted and separated from your account profile. We do not share your personal data with third parties except as required by law or to process your transactions. For detailed information about how we collect, use, and protect your data, see our Privacy NoticeIf you believe your account has been compromised, change your password immediately and contact our support team.
koin313 services are available only where local law permits. We operate under specific jurisdictional rules, and access restrictions may apply depending on your location. Before opening an account, please review our Jurisdiction Notice to confirm whether you are in a supported jurisdiction. If you are unsure whether koin313 is available in your location (Bandung, Jakarta, Surabaya, Medan, or elsewhere), contact our support team, and they will clarify your eligibility to open an account.
To enable two-factor authentication (2FA), log into your koin313 account, navigate to Settings > Security, and select "Enable Two-Factor Authentication." You will be asked to download an authenticator app (such as Google Authenticator or Authy), scan a QR code, and confirm a code from the app. Once enabled, you will need to enter both your password and a code from your authenticator app each time you log in. This adds an extra layer of security to your account. If you lose access to your authenticator app, contact our support team, and they can help you recover your account.